Refund policy

Refund Policy

We want you to be satisfied with your purchase. Please read our refund policy carefully before requesting a return.

Eligibility for refunds

We accept refund requests within 14 days of purchase, provided that:

• The product is unopened
• The product is unused
• The product is in its original, sealed packaging

Due to hygiene and safety regulations, opened or used food supplements cannot be refunded.

How to request a refund

To request a refund, please contact us via the Contact Us form on our website.

When submitting your request, please include:

• Your order number
• The full name used on the order
• The email address used at checkout
• The product name
• Reason for return

This information is required so we can identify and track your order correctly.

Return process

Once your refund request is approved, you will be provided with return instructions.

• Customers are responsible for return postage costs
• We recommend using a tracked postal service, as we cannot be responsible for items lost in transit
• Returns must be sent back within the timeframe provided after approval

Refunds

Once we receive and inspect the returned item:

• Approved refunds will be issued to the original payment method
• Refunds are typically processed within 5–10 business days

Original shipping costs are non-refundable unless the item is faulty or incorrect.

Faulty or incorrect items

If you receive a faulty or incorrect item, please contact us via the Contact Us form within 14 days of delivery, including your order number and details of the issue. We will resolve this in accordance with UK consumer law.