Cancellation policy
Purchase Options Cancellation Policy
Subscription Products
When you purchase a subscription product from Everbright Labs, you authorise us to charge your chosen payment method on a recurring basis according to the subscription terms selected at checkout.
Managing Your Subscription
After placing a subscription order, you will receive access to a secure subscription management link. This link allows you to view and manage your subscription without needing to create an account.
If you choose to create a customer account on our website using the same email address used for your order, you may also be able to manage your subscription by logging into your account.
Cancellation
You may cancel your subscription at any time. Once cancelled, no further payments will be taken and no future orders will be processed.
Pausing or Skipping a Delivery
If you are unable to pause or skip a delivery through your subscription management link, or if you require assistance, please contact us and we will manage this for you.
Requests to pause or skip must be made before the next scheduled billing date to ensure changes can be applied in time.
How to Contact Us
For help managing your subscription — including cancellation, pausing, or skipping a delivery — please contact us via the Contact Us form on our website and include:
- Your full name
- The email address used for your order
- Your order number or subscription reference
We aim to respond to all subscription-related requests as quickly as possible.